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A democracy in spirit, should realise that this problem cannot be successfully met unless, law is used wisely to restore balance to the economic structure and to remove the causes of economic inequality.
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The public-dealing staff at President Secretariat like at CR section should be trained for an admirable behaviour towards public. President Secretariat is otherwise amongst the best public-authorities in responding towards RTI petitions.
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It is observed that public authorities including central ministries give a stock reply that letters sent to them by post/speed post/e-mail are not received. Most of the public grievances telephones are not attended by anyone
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